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Returns & Refund Policy
At Hugge, we aim to ensure customer satisfaction with quality products. If you're not completely satisfied, you can return items within 14 days of receipt.
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Initiating Returns:
Contact us via WhatsApp for a Return Authorization.
Repair or Replacement:
We will repair or replace defective items; if unresolved, a full refund will be issued.
Refunds:
Processed using the original payment method within 7-10 business days after receiving the return.
Return Conditions:
Items must be unused and in original packaging; some items may be non-returnable for hygiene reasons.
Shipping Costs:
Customers cover return shipping unless the item is defective or incorrect.
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Privacy Policy
At Hugge, your privacy is as important to us as creating a warm, inviting space. We want to ensure that you feel safe and secure when you share your personal information with us.
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Our Commitment to Your Privacy
We have implemented systems and security measures to protect your personal information from unauthorized access and misuse.
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Information We Collect
We collect, receive, and store any personal information you provide through our website, www.huggeinteriors.co.za, and other channels, such as written agreements, third-party applications, and communications via our official platforms, including email and chat services. The information we collect includes personally identifiable information (such as your name, email address, and password), payment information (including credit card details), feedback, reviews, and other personal profile data.
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Reasons for Collecting Your Information
We collect your personal information for various purposes, including:
- To deliver and manage our services effectively.
- To offer ongoing customer support and technical assistance through multiple communication channels.
- To contact you with general and personalized service updates, notifications, and promotional messages.
- To understand and analyze how you interact with our website and services.
Opting Out
If at any point you would like us to stop using your data, please get in touch with us at info@huggeinteriors.co.za. We at Hugge reserve the right to update this privacy policy, so we recommend reviewing it periodically for any changes.